How to get help for Technology?

As you work with your technology, you may find that you have a question or an issue that you would like assistance resolving. Who do you contact?

The help desk is open from 8:00 to 4:30 Monday through Friday. You can send a request via email to one of the email addresses below or you can call the help desk at 734-994-5040. Please use this handout on How to create a Help desk Ticket for further information.

Web Help Desk Email Addresses
ServiceEmail AddressDescription
ITD Help Requesthelprequest@aaps.k12.mi.usEmail to this address creates a help request ticket and assigns it to the senders building tech.
Datadirectordatadirectorhelp@aaps.k12.mi.usEmail to this address creates a Web Help Desk ticket and assigns it to our DataDirector support staff.
 TieNettienethelp@aaps.k12.mi.usEmail to this address creates a Web Help Desk ticket and assigns it to our Excent support staff.
NWEAnweahelp@aaps.k12.mi.usEmail to this address creates a Web Help Desk ticket and assigns it to our NWEA support staff.
Powerschoolpssupport@aaps.k12.mi.usEmail to this address creates a Web Help Desk ticket and assigns it to our PowerSchool support staff.
Scholasticscholastichelp@aaps.k12.mi.usEmail to this address creates a Web Help Desk ticket and assigns it to our Scholastic support staff.
STAGESstages_help@aaps.k12.mi.usEmail to this address creates a Web Help Desk ticket and assigns it to our Stages support staff.
Work Ordersworkorders@aaps.k12.mi.usEmail to this address creates a Web Help Desk ticket and assigns it to the Physical Properties department as a work order request.


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